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How to change the password of a registered professional caregiver?

  • If a registered caregiver in the organization forgets their password to enter Mementia, you can only change their password if you are the Administrator of the organization.
  • Click on the Maintenance tab in the upper toolbar and choose the PROFESSIONALS option from the dropdown menu.

  • Choose the caregiver whose password you want to change and click on EDIT.

  • If you click on RESET PASSWORD, the new password of that user will be the one that appears in the box; you can either use this default password or enter a new one.

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